Welcome to Roborough Surgery
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Roborough Surgery is a Training practice for both undergraduate and post-graduate medical Training We work in conjunction with the University of Plymouth and NHS England to train future doctors and GPs.
Dr Donald Hines, the founder of Roborough Surgery has sadly passed away. He was a true gentleman, a patient and caring doctor to all, who is still fondly remembered by numerous former patients and colleagues of Roborough Surgery. We thank you for laying down the foundations of our continuing success in providing healthcare to the people of north Plymouth.
With deepest sympathy and sincere condolences to Don’s family from former and new colleagues at Roborough Surgery
Family and Friends Test
The NHS wants to ensure that you have the best possible experience of care. The Friends and Family Test is a way of gathering your feedback about this experience and helping to drive improvement in all NHS services
For a short guide to the Friends and Family Test follow the link: FriendsAndFamilyShortGuide
To access this survey you can either select the friends and family survey under the "Have your Say" section on the website.
If we have your mobile phone number we will send you an SMS text message or alternatively you can pick up a questionnaire from the reception desk.
Prime Minister’s Challenge Fund
In October 2013, the Prime Minister announced a new £50 million Challenge Fund to help improve access to general practice and stimulate innovative ways of providing primary care services.
In April 2014 twenty pilot schemes were selected. A wide variety of innovative ideas have been tested including extended opening hours, more ways for patients to access services and new services to better support patients with complex needs.
On 30 September 2014, the Prime Minister announced a new second wave of access pilots, with further funding of £100m for 2015/16.
As part of this second wave of access pilots Roborough Surgery will be offering extra Saturday morning clinics to ease the pressure over the Christmas period and on some of the usual Saturdays we will have extra GPs working. For details on the extra openings see the Opening Times tab
Book your Flu Vaccination now
We have now completed our 2 major Saturday flu clinics for this year and had 8 clinics during the week. If you have still not had your flu jab yet and are eligible for the vaccination we have 1 flu clinic left on Wednesday 17th December, please ring the surgery to book your flu vaccination now. This will be the last flu clinic as we are now running out of stock.
Are you eligible for a flu jab? Broadly speaking if you are 65 or over, if you suffer chronic ill health, if you are a carer, are pregnant or are a front-line health or social care worker, you are eligible. This is based on Department of Health recommendations and will apply to about 1 in 3 patients registered at the surgery. If you received an invitation in the past you are also eligible this year.
To view information on the flu campaign this year click the following link Flu Campaign 2014/2015 Leaflet
The New Devon Primary Link Bookable Appointment service
A new GP service is being offered from 18th October via Devon Doctors. Patients who wish to have a GP appointment over the weekend can now telephone 01392 269486 and book an appointment at Derriford treament centre between 09:00am - 17:00pm.
For more information on how to book your appointment and what problems they will deal with see the following information document:
The new Devon Primary Link Bookable Appointment service.docx
This practice currently offers patients’ facilities to:
o Book, view, amend, cancel and print appointments online.
o Order online, view and print a list of their repeat prescriptions for drugs, medicines or appliances.
This practice plans to offer patients facilities to view online, export or print any summary information from their record, relating to medications, allergies, adverse reactions and any other items agreed between the practice and individual patient, from January 2015*Note 1.
We will publicise and promote our online services to our practice’s patients through the practice website, practice waiting room leaflets, posters and the Patient Participation Group by December 31st 2014*Note 1.
GP Registrar training
The practice has been accredited as a GP Training Practice. This means the practice will have attached to it a qualified Doctor training to specialise in General Practice and each doctor will remain with us for a period usually between 6-18 months.You may therefore be offered an appointment with the GP Registrar. By the time you see a GP registrar they will have spent at least 5 years at medical school to qualify as a doctor. Then they will have done 2 years working in hospitals (previously known as “house jobs”). They will then start a 3 year training programme to become a GP, during which they will spend 18 months in a training practice. So by the time you see this doctor they may well have been working as a doctor for 4 years.
As part of their training the GP registrars need to video record some of their consultations as part of their assessment. You may be asked by the receptionists if you would be happy to take part in this if you have an appointment with the GP registrar. At any time you are able to say "no" to being video taped and this will not prejudice the way your consultation is viewed or handled in any way. At the end of your consultation, if you don't wish the tape to be used, you can state this and the tape will be erased. However please note that all videos are kept confidential and are destroyed when no longer required.
At any time if you do not wish to be seen by a GP registrar at your consultation please feel free to bring this to the attention of the receptionist or GP. At no time will this decision prejudice your care with us.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Although we welcome all your comments and suggestions please DO NOT use the feedback form for any complaints, requests or problems you may require an immediate response to or to try and book or cancel appointments as the feedback forms are sent to a generic inbox that is not constantly monitored.
Disclaimer all images on this website are courtesy of MySurgeryWebsite unless otherwise stated. If the images are from other sources this will be stated under the image.
(Site updated 11/12/2014)