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Disabilities

Disabled Access

 
The practice is situated on 2 floors with a patient lift, which is suitable for a wheelchair enabling access to the first floor.

There is a ramp to the front entrance and a disabled toilet in both upstairs and downstairs waiting rooms. Staff will always help where needed.

A wheelchair is available in the reception area if needed.

We have portable Hearing Loop systems available for those who are deaf or hard of hearing. Please ask at reception.

 

NHS England making Health and Social Care Information Accessible

The Accessible Information Standard tells organisations how they should ensure that disabled patients receive information in formats that they can understand and receive appropriate support to help them communicate.

Patients find out how the Accessible Information Standard will improve your care and experience:

Patients Accessible Information - Useful links to documents, audio and videos

The Accessible Information Standard directs and defines a specific, consistent approach to identifying, recording, flagging, sharing and meeting the information and communication support needs of patients, service users, carers and parents, where those needs relate to a disability, impairment or sensory loss.

It is of particular relevance to individuals who are blind, d/Deaf, deafblind and / or who have a learning disability, although it will support anyone with information or communication needs relating to a disability, impairment or sensory loss, for example people who have aphasia or a mental health condition which affects their ability to communicate.

Roborough Surgery

We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

We want to know if you need information in braille, large print or easy read.

We want to know if you need a British Sign Language interpreter or advocate.

We want to know if we can support you to lipread or use a hearing aid or communication tool.

Please tell the receptionist when you arrive for your next appointment, or call us on 01752 701659.

 

 

 

 


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