We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the Reception manager, Karen Avery in the first instance who will deal with your concerns appropriately.
Where the issue cannot be resolved at this stage, please contact Jill Porthouse the Complaints Co-ordinator who will try to resolve the issue and offer you further advice on the complaints procedure. If your problem cannot be resolved at this stage and you wish to make a formal complaint please let us know as soon as possible, ideally within a matter of days. This will enable the practice to get a clear picture of the circumstances surrounding the complaint.
For further written information regarding the complaints procedure from reception you can download the complaints leaflet below
Comments Complaints and Suggestions leaflet