Roborough surgery has received communication from the CCG to inform us that we are not to process any prescription requests any earlier than 7 days before your medication is due. If you try to order earlier than this then your request will be denied.
Due to the current situation with the coronavirus in the UK we would like to lower the risk to the patients, staff and clinicians.
Therefore the doctor has requested that all appointments when able to are telephone consultations. If you have an appointment booked with a GP in the next few weeks, you will be rung by one of our receptionists offering you the same appointment but not face to face. Our highest priority is keeping all our patients, staff and clinicians well through this current situation with the coronavirus.
Southway Drive Improvements
Between 25th - 28th February Plymouth city Council will be removing trees between Butler Close and Roborough surgery as part of the improvements for walking, cycling and mobility scooters. During this time there may be some disruption to traffic.
For more information go to www.plymouth.gov.uk/southwaytoplymbridge
Notification of decommissioning of fax machines
As of 1st April 2020 we will no longer be using fax machines as a method of communication. For Healthcare organisations please contact the surgery for other ways to contact us.
If you are a patient and normally use the fax machine as a method of communication with the surgery you will need to use alternative methods i.e econsult.
Try the new NHS App
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use SystmOnline you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp'
We are booking the shingles vaccination please follow this link, to see of you are eligible to have the vaccine
New Dementia Friendly Parking Space
We have created a dementia friendly parking space to raise awareness that not all disabilities are visible and that people with dementia may now be eligible for a blue badge.
Patient Participation Group Meeting
The next scheduled meeting is on Tuesday 16th July at 13:00pm - 14:30pm at the surgery with Dr Holman.
Please come along and help us improve the services we provide. If you have thoughts on how we can improve our services but are unable to come along, please ask to speak to Jill who will take your details. New faces are very welcome to join us.
From 11th September 2018 the surgery went live with eConsult this is a new technology that aims to reduce a patients' waiting time.
Our patients can now benefit from 24-hour online access to the GP practice. The new service is on many of Devon practices’ websites, aiming to help people get the right treatment they need at the right place, enabling patients to use online consultation technology for non-emergency ailments.
Patients can now fill out an online e-consultation form via our practice website www.roboroughsurgery.org.uk, which is then reviewed by a GP, before a response is sent to the patient within one working day.
These e-consultations that will take place, would otherwise be face-to-face consultations, so our GPs’ time will be freed up to see more patients with more urgent needs.
The range of innovative self-help tools available in the service also includes symptom-checkers, instructive video content created by GPs, and advice about the various places a patient can get help, including pharmacies, the NHS 111 helpline or an available app.
Patients can get quicker access to health advice, which in turn means that those who need to see a GP can get an appointment more quickly.
When a patient completes an online form about their condition, a GP will get in touch with the patient to give advice, offer an appointment if needed, or issue a prescription.
Because the service is online, it gives patients 24-hour access to the information they need at a time that is convenient to them.
Patients can of course still have face-to-face consultations with a GP. The online system is simply using today’s technology to give patients added, efficient and safe online access to GPs.
Patient Survey 2018
In house patient survey 2018 click on link to view survey results.
If you have had a recent consultation with a GP we would be grateful if you could take the time to fill in the improving practice questionnaire under further information
Thrive Plymouth is a 10 year programme to improve health and wellbeing in Plymouth: to find out more click here
The essence of ill health prevention is supporting people to make healthy choices, follow link to view the Public health annual report