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Practice Management

Ms Dawn Mainland (f)

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.


Claire Bond Finance Manager

Administers the practice accounts and deals with variable financial matters.

Karen Avery Reception Manager

Supervises the reception team and undertakes other admin duties. Karen is also the first point of contact within the surgery if you have a complaint.

Nicki Allott  Administrator is responsible for all administration regarding childhood immunisations, adult immunisations, coils, breast screening, deaths and more.

Sue Taylor Nurses’ Clerk, dealing with all aspects of administration for the nurses and healthcare assistant. Looks after the day to day running of IT for the practice.

Hayley Hill Prescriptions Clerk Lead - works closely with the pharmacies.

Donna Milton  responsible for dealing with the READ-coding of information regarding child protection issues. Also assists the practice summariser.

Jane Rees  Medical Receptionist & Prescribing Clerk.

Lynne Benwell  Medical Receptionist and assists the practice secretary when necessary.

Jasmin Shute  Medical Receptionist Apprentice.

Michelle Smith  Lloyd George notes summariser and deals with carers register

Codie Mullen  Medical Receptionist also deals with the daily scanning and assigning of patient documents.

Maisie Northcott Medical Receptionist also deals with the surgery’s administration of childrens 6 week checks and Learning disability checks. Prescription Clerk in training


Jill Porthouse Medical Secretary/PA

Complaints Co-ordinator and Health and Safety Officer.

Lauren Crick

Medical Secretarial

Lynne Benwell

Secretarial Cover - assists when necessary



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