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General Information

Choosing the Appropriate Medical Service

If you are suffering with a serious medical problem or have sustained a serious injury, you may need to visit your nearest hospital emergency department.

Please think about whether your problem could be better treated using one of the other options within this section before you attend the emergency department. You may experience a long wait at the department as patients will be prioritised on the seriousness of their condition.

Please note that arriving by ambulance does not mean you will be seen any quicker - patients arriving by ambulance are prioritised alongside all other patients

Patient advice

In this section you will find information and advice about keeping healthy and well and what to do when you're not.

If you are feeling unwell of have suffered an injury, please take a look at the health services available to help you find the right one.



Visiting the UK? You may be chargeable for NHS treatment

 Whilst you can register with the GP practice as an NHS patient and see the GP without charge, you should be aware that not every person is entitled to their NHS care free of charge in England.

 Generally, NHS care is free of charge for those:

  • Ordinarily resident in the UK
  • Insured by an EEA member state, eg with a valid EHIC or S1 form
  • Covered under the immigration Health Charge ("Surcharge")
  • exempt in law - eg refugees or victims of slavery

Some services are always free to all people, eg the diagnosis and treatment of most infectious diseases

 Ordinarily resident

Ordinarily resident means, broadly speaking, living in the UK on a lawful and property settled basis for the time being. You will be asked to provide this.

 If you are a citizen of the European Economic Area (EAA) or Switzerland, you can become ordinarily resident when you move to England, as long as you meet the criteria above.

 If you are a non-EAA national subject to immigration control, you can only be considered ordinarily resident if you have been given the immigration status of 'indefinite leave to remain' (the right to live here on a permanent basis).

 However, if you are a family member of an EAA national who is resident in the UK, you may not be subject to immigration control, even though you yourself are from outside the EEA.

 For more information about applying to join family living permanently in the UK, visit www.gov.uk

 If you are not ordinarily resident in the UK then you are classed as an overseas visitor and will have to pay for most treatment outside the GP practice unless exempt.

 What we may do with the information about chargeable status

You may provide information about your chargeable statues at various points within the NHS, including registering with this GP practice. This information is stored on the NHS database, and shared with trained administrators, so that your chargeable status can be confirmed as soon as possible.

We may need to check your immigration status with the Home Office. We may need to share EHIC, Provisional Replacement Certificates and S1 form details with the Department for Work and Pensions and your home country (EEA only). We may also need to share some information more widely to prevent crime, including fraud.

Further sources of information or advice

Online resources:

www.nhs.uk

  • 'Visting or moving to England'
  • 'Your health and care records'
  • 'Help with health costs'
  • 'Paying NHS charges'

www.gov.uk

  • 'Guidance on overseas visitors'

Advice centres:

 Patient Advice and Liaison Services (PALS) at your local hospital

  • Your local Citizens Advice Bureau

Which overseas visitors are exempt?

 Refugees, asylum seekers and some categories of failed asylum seekers

  • Victims of modern slavery
  • Children looked after by the local authority
  • People covered under reciprocal healthcare agreements with the UK
  • Armed forces members and some crown servants

For a full list, see 'visiting or moving to England' on www.nhs.uk

 From EEA and visiting, studying or retiring to the UK?

Please provide details on the GP registration form of your valid, non-UK European Health Insurance Card (for visitors and students) or provide your 'S1' form (for pensioners, some workers). This will ensure that your home country funds the healthcare that may be necessary during your stay, so that you will not be asked to pay. If you are a visitor/student needing planned care, you will need an 'S2' form from your home country.

From outside EAA and here to reside in or visit the UK?

If you have been granted leave to enter or remain in the UK for a temporary period of more than six months, and have paid (or have been exempted from paying) the Immigration Health Charge (also known as the 'Surcharge'), or you believe that another exemption from charge category applies to you, please indicate this on the GP registration form. Please take documents with you to any hospital appointment to confirm your identity and any exemption you may have.

www.nhs.uk - 'categories of exemption'

The rules can be complicated and this is only a brief summary, so please visit www.nhs.net for further information or ask for help and advice from your local hospital overseas visitor team before seeking treatment at a hospital, if possible.

Charges for some NHS services

Bear in mind that even if you are ordinarily resident here or are generally exempt from charge for your NHS care, some NHS services are not free, eg prescriptions and dentistry. You may also be exempt from these charges, under separate criteria www.nhs.uk - 'Help with health costs'

What NHS services can i receive for free?

Even if you are generally chargeable, you can still receive the following services free:

  • Seeing your GP or practice nurse for any reason
  • Being tested for most suspected infectious diseases and treated for them of the test is positive
  • Family planning services (contraception)
  • Treatment for sexually transmitted infection
  • Treatment given at an Accident and Emergency unit (but not once admitted to hospital)
  • Treatment of a condition caused by FGM, torture, sexual or domestic violence (unless you have come to the UK to see this care)

Paying for treatment

For other services, unless excmpt, you will be expected to pay in advance for treatment, unless this would delay treatment needed urgently or immediately, in which case you will expected to pay afterwards.

What if I need to go to hospital?

If your GP refers you to hospital for further treatment then you should expect to provide documents that demonstrate your are an ordinarily resident, or exempt from charge, otherwise you will have to pay. In an emergency, you should call an ambulance or go directly go to your nearest A&E department where you will receive immediate treatment to stabilize your condition. However, unless exempt, charges will apply if you are admitted to hospital.

Pregnancy

Unless exempt, you will have to pay for any treatment related to your pregnancy but treatment will not be withheld or delayed because of payment. Ensure you speak to your midwife about your care.

Non-payment

If you need immigration permission to be in the UK and fail to pay an outsanding amount due to the NHS, then your non-medical details and details of the debt, may be shared with the Home Office, who may decline any further visa applications until the amount is paid.

Source NHS England - June 2017


Named Accountable GP

From 30th June 2015 all practices are required to provide all their patients with a named GP who will have overall responsibility for the care and support that our surgery provides to them.


Accessible Information Standard

The Accessible Information Standard tells organisations how they should make sure that disabled patients receive information in formats that they can understand and receive appropriate support to help them to communicate.

For further information go to patients accessible information 

The surgery is reviewing the processes we have in place in accordance with the AIS and there is a card in place which you can bring to the surgery to allow us to record your preferred method of communication.

Accessible Information Leaflet and Card

If you require any information in other formats please let us know.


 

Sepsis

Sepsis is a common and potentially life-threatening condition triggered by an infection.

In sepsis, the body’s immune system goes into overdrive, setting off a series of reactions including widespread inflammation, swelling and blood clotting. This can lead to a significant decrease in blood pressure, which can mean the blood supply to vital organs such as the brain, heart and kidneys is reduced.

If not treated quickly, sepsis can eventually lead to multiple organ failure and death.

Each year in the UK, it is estimated that more than 100,000 people are admitted to hospital with sepsis and around 37,000 people will die as a result of the condition.

For more information go to NHS CHOICES for information on symptoms and treatment.

Spotting Sepsis in Children - Leaflet


Friends and  Family Test

The NHS wants to ensure that you have the best possible experience of care. The Friends and Family Test is a way of gathering your feedback about this experience and helping to drive improvement in all NHS services

For a short guide to the Friends and Family Test follow the link: FriendsAndFamilyShortGuide

To access this survey you can either select the friends and family survey under the "Have your Say" section on the website.

If we have your mobile phone number we will send you an SMS text message or alternatively you can pick up a questionnaire from the reception desk. 

Click on this link to view the results of the Friends and Family test for February 2015


 GP Registrar training 

The practice has been accredited as a GP Training Practice. This means the practice will have attached to it a qualified Doctor training to specialise in General Practice and each doctor will remain with us for a period usually between 6-18 months.You may therefore be offered an appointment with the GP Registrar. By the time you see a GP registrar they will have spent at least 5 years at medical school to qualify as a doctor. Then they will have done 2 years working in hospitals (previously known as “house jobs”). They will then start a 3 year training programme to become a GP, during which they will spend 18 months in a training practice. So by the time you see this doctor they may well have been working as a doctor for 4 years.

As part of their training the GP registrars need to video record some of their consultations as part of their assessment. You may be asked by the receptionists if you would be happy to take part in this if you have an appointment with the GP registrar. At any time you are able to say "no" to being video taped and this will not prejudice the way your consultation is viewed or handled in any way. At the end of your consultation, if you don't wish the tape to be used, you can state this and the tape will be erased. However please note that all videos are kept confidential and are destroyed when no longer required.

At any time if you do not wish to be seen by a GP registrar at your consultation please feel free to bring this to the attention of the receptionist or GP. At no time will this decision prejudice your care with us.


Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.


Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Although we welcome all your comments and suggestions please DO NOT use the feedback form for any complaints, requests or problems you may require an immediate response to or to try and book or cancel appointments as the feedback forms are sent to a generic inbox that is not constantly monitored.

 

Disclaimer all images on this website are courtesy of MySurgeryWebsite unless otherwise stated. If the images are from other sources this will be stated under the image.



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