Appointments
Routine appointments
Consultations are by appointment only and can be booked over the telephone; our telephone lines are open between 08:30 – 18:00 Monday to Friday. Should you wish to attend the surgery to book an appointment, please note appointments can only be booked at Reception after 9am each day.
Please be aware that our clinicians can only deal with one problem at each appointment; if you have more than one thing you wish to discuss with the clinician, please request a double appointment.
If you need to have an appointment with your GP following a hospital appointment please be aware that it is taking at least 3 weeks for letters to arrive at the surgery so it is always worth checking to see if your GP has received a letter before you book an appointment.
On occasions, appointments may be available to book online.
Urgent Appointments
For urgent and acute problems that cannot wait for a routine appointment, our Doctors and Clinical Practitioners will have a designated amount of capacity to deal with these on the day. Your initial call will be triaged by the Duty Doctor who will make an assessment of your request based on clinical need and urgency. The Duty Doctor triage may result in a face to face or telephone appointment, a prescription being issued or navigation to other appropriate medical management.
Cancelling your appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient.
If you fail to notify the Practice that you are unable to attend and do not attend a number of appointments, you will be sent a DNA warning letter. Patients who persistently do not attend pre-booked appointments maybe removed from the practice registered patient list.
You can also cancel your appointment via SystmOnline or the NHS App.
Online Consultation : AccuRx Patient Triage
If your enquiry or request for an appointment is routine, we would encourage you to use our AccuRx Patient Triage online form. Your request will be reviewed within 3 working days.
Please do not use this method of communication for acute or urgent medical requests.
Extended Access
The practice is able to offer appointments on three evenings each month (6:30pm-8pm) and on one Saturday a month (9:00am to 5pm).
Our clinicians work on a rota basis for this service and many appointments are pre bookable. Appointments can be available with a GP, a Nurse Practitioner, a Practice Nurse or a Health Care Assistant.
These appointments are very useful for our patients who work full-time in the week and are only available evenings or weekends. Please ask Reception if you would like to book an appointment during these times.
Home Visits
HOUSEBOUND PATIENTS
Our aim is to ensure all our patients receive appropriate care with our limited resources from the right person with the right skills at the right time.
We have defined a housebound person as an individual who is unable to leave their home environment due to a physical or psychological illness without significant assistance. This may be a temporary measure and when your health or mobility improves the Care-Coordinator will refer you back to the care of the Practice Nurse or a more appropriate service, however this will be discussed with you before any decision is made.
Any individual is not housebound if they are able to leave their home, with some assistance (either with friends/family or walking aids) to visit, for example, neighbours, hairdresser, supermarket, garden centre.
Our housebound patients will be individually assessed to determine their eligibility for housebound status and home visits. Mobile patients will, wherever possible, be asked to attend the surgery for their care in the future.
HOME VISITS
If you or someone you care for is housebound and require a home visit please ensure you telephone the surgery before 10am to make this request; you will be required to provide as much information as possible. This will assist us in planning and prioritising the home visits each day. Visits usually take place after morning surgery has finished.
