Consultations are by appointments and can be booked in person or over the telephone during opening hours. Telephone lines are open between 08:30 - 18:00 Monday to Friday.
Saturday morning surgeries run from 08:00 until 13:15 and the GP Partners work on a rota for this service. Surgeries are approximately twice monthly and appointments are pre bookable.
Urgent appointments on a Saturday when we are open are subject to availability and if available, can be booked at the front desk on the day. Once these are filled patients will have to contact the emergency out of hours doctors if they need to see a doctor urgently.
If you need to have an appointment with your GP following a hospital appointment please be aware that it is taking at least 3 weeks for letters to arrive at the surgery so it is always worth checking to see if your GP has received a letter before you book an appointment.
Please be aware that if you are booking an appointment online this is a 10 minute appointment only, the clinician can only deal with one problem in a 10 minute appointment if you have more than one thing you want the to discuss with the clinician then please ring the surgery to book a double appointment.
Most Minor Injuries and Illnesses can be managed on the day by clinical practitioners. Clinical Practitioners are qualified to deal with many conditions and you may be seen more quickly. Clinical Practitioners are highly skilled professionals who can assess your problem, can prescribe, make referrals to other services and request investigations to be carried out, such as xrays.
Why not register for online services?
It is often quicker and easier to book appointments, order repeat medication and see your medical records when you are registered for online services. Please complete the attached form and return to the surgery to start benefiting from online registration.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. A clinician will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by the surgery. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Cancellations & Reminders
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
If you require an interpreter to attend with you when you see a clinician please notify the receptionist in advance of your appointment and they will arrange this for you.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Extended Opening Hours
Saturday morning surgeries run from 08:00 until 13:15.
Our clinicians work on a rota for this service. Surgeries are approximately twice monthly. We are closed bank holiday Saturdays. Appointments are pre bookable. Urgent appointments on the day are subject to availability and if available can be booked at the front desk on the day as the phone lines are closed on a Saturday. Once these are filled patients will have to contact the emergency out-of-hours doctors if they need to see a clinician urgently. You can always request an eConsult to ask a clinician to contact you on a Saturday morning.
All visits will still be handled by the Devon Doctors out-of-hour's service.
Devon Doctors are now providing a number of improving access appointments. These appointments are pre-bookable appointments on weekday evenings and weekends at Mount Gould Treatment Centre.
To book one of these appointments telephone 01392 822354.