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SurgeryWelcome to Roborough Surgery

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations. Roborough Surgery is a Training practice for both undergraduate and post-graduate medical Training We work in conjunction with the University of Plymouth and NHS England to train future doctors and GPs.

Caring for Plymouth Support Hub launches 

The Caring for Plymouth Support Hub – the operation to shield Plymouth’s most vulnerable residents from the coronavirus – is up and running. 

As announced by the government last week, all medically vulnerable people are being advised to stay in their home for the next 12 weeks to protect themselves from the spread of the coronavirus. This group of people includes some already seriously ill people as well as those living with a disability or ongoing medical conditions.

Caring for Plymouth, which is an alliance between the Council, Livewell Southwest and a large number of Voluntary and Community Sector organisations, will ensure that these people are provided with emotional support, shopping, medicine collection, support with paying bills and accessing money. Staff providing the service will have had background checks to provide added piece of mind.

 econsult

CORONAVIRUS - IMPORTANT INFORMATION

Unfortunately the surgery does not have access to the list of HIGH risk patients kept by NHS England or a copy of the letters they are sending to the patients that meet the criteria of the High risk group.  Please view the HIGH risk group.

or all patients requesting to be put on a high risk list please advise them of the following:

Letters and or texts were sent from NHS England in the past 10 days to high risk patients who should shield themselves to reduce their risk to COVID-19. We are awaiting further guidance on additional groups of patients who will need to be written to. In the meantime you can register yourself as high risk by visiting: https://www.gov.uk/coronavirus-extremely-vulnerable

You will be asked for your NHS number but you do not have to provide it. You can register for help with grocery shopping and prescription collections by this website.

 
In the meantime please follow government advice and Stay at home
 
• Only go outside for food, health reasons or work (but only if you cannot work from home)

• If you go out, stay 2 metres (6ft) away from other people at all times

• Wash your hands as soon as you get home
 
Do not meet others, even friends or family.
 
You can spread the virus even if you don't have symptoms.

Due to the current situation with the coronavirus in the UK we would like to lower the risk to the patients, staff and clinicians.
Therefore the doctors have requested that you ONLY come to the surgery if you have an appointment booked. If you need to order a prescription (please only order you medicaiton if it is due) then text the word 'REPEAT' to 66777 where a member of the team will call you back. 

If you have any other requests for sick notes, private letters etc then please do through our e-consult service which you will find on our website www.roboroughsurgery.org.uk

Our highest priority is keeping all our patients well through this time.

Unfortunately we do not have the capacity to inform patients of their risk levels or issue letters/sick notes with the current scale of the outbreak and daily changing advice and we ask that all patients and employers consult the government guidance Coronavirus Information

Fit Note Guidance

From Friday 20 March onwards, those who have COVID-19 or are advised to self-isolate will be able to obtain an “isolation note” by visiting NHS 111 online and completing an online form, rather than visiting a doctor. For COVID-19 cases this replaces the usual need to provide a “fit note” after seven days of sickness absence. Isolation notes will also be accepted by Jobcentre Plus as evidence of a patients inability to attend. 

 
Thank you for your patience
Latest guidelines from NHS England regarding repeat prescriptions

The Practice will not be changing their repeat prescription durations to support patients stockpiling.

  • Check what medicines you have at home before re-ordering your prescription.

  • If you don’t need the medicine, don’t order it.

  • If you need the medicine in the future you can still request it.

  • This includes medicines that are prescribed to be used as and when required.

  • You can order prescriptions online or move to electronic dispensing (see prescriptions tab for more details on how to access either of these methods of ordering).

Prescription Ordering Direct (POD) Call 01752 398 533

The NHS Prescription Ordering Direct (POD) service provides patients with a new and convenient way to order repeat prescriptions by calling 01752 398 533. This is a one-year pilot and will be evaluated throughout and if successful extended to further practices in Devon. Currently, the service is available for patients registered at the following GP Practices:

  • Armada
  • Beaumont Villa
  • Crownhill
  • Efford
  • Laira
  • Pathfields
  • Roborough

For further information click here

 

This Healthcare Organisation is working together with the University of Plymouth, Faculty of Medicine and Dentistry to host students (Medical, Dental and / or Physician Associate) to assist with their learning. You may be asked to talk to or be seen by a student either with the doctor or nurse or on their own. The student will introduce him or herself and ask to discuss your medical problem and examine you.

Students are supervised at all times by the placement supervisor and a health care professional, usually your doctor. Like qualified practitioners, the students guarantee your privacy and confidentiality. You may find helping students in their learning interesting and stimulating.

The students and the Faculty appreciate your contribution to the education of future doctors, dentists and physician associates. If you would like to make any comment or have further questions, please speak to a member of staff.

 Do patients have to accept?

If at any stage you DO NOT wish to be seen by the Medical, Dental or Physician Associate student you may decline the offer. You DO NOT have to give a reason and your care will not be affected in any way.

 

(Site updated 03/04/2020)
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