News Updates

22nd Jul

IMPORTANT UPDATE : EAR SYRINGING

Due to staff shortages within our Nursing Team, we are unfortunately having to temporarily suspend our Ear Syringing service; we are unsure at this time how long this will be for but will update our patients when we are able to resume carrying out this service.

Thank you for your understanding at this time.

31st May

Virtual HOPE programme for people living with anxiety and/or depression

Starting Friday 24 June


A virtual HOPE programme for people living with anxiety and/or depression starts on Friday 24 June 2022. This is a six-week programme that will run on a Friday,10am-12pm, on Microsoft Teams.

Click here for further information. Register now: Virtual HOPE - Torbay and South Devon NHS Foundation Trust or contact the HOPE Team directly: hope.devon@nhs.net / 01803 320600.

27th May

27th May 2022 : CHANGE FROM ECONSULT TO ACCURX PATIENT TRIAGE

As from 27th May 2022 our surgery will be using a new online consultation service for patient's to contact us for non-urgent medical or admin requests - this replaces eConsult.  Please use the new form on our website from today - the link can be found on our website home page.

11th May

HOPE - free self-management course

HOPE is a free self-management course that supports you to look after yourself when caring for a loved one. The digital HOPE programme can be done at your own pace and in your own time, this means it can fit around your life and your caring responsibilities.

It is a six week programme that is available to anyone over the age of 18, living in the South West of England, and each session should take around 2/2.5 hours per week to complete. Two of our wonderful HOPE facilitators will be available to support you on your HOPE journey and in accessing the programme.

There are a few spaces remaining on a course starting on Tuesday 17 May, click here to sign up. For further information click this document.

 

7th Apr

SHORT STAFFED - PLEASE BEAR WITH US!

Due to sickness and Covid absence we are currently very short staffed at the surgery, therefore it may take much longer for your telephone call to be answered so we ask for your patience and understanding at this time. 

Thank you.

24th Mar

24th MARCH 2022 - UPDATE REGARDING MEDICAL REPORTING & PRIVATE ADMINISTRATION WORK

Due to a large increase in clinical workload Roborough Surgery has decided to outsource our medical reporting and private administration work to an NHS Digital accredited company called Medi2data.

Medi2data will be processing your medical report or Subject Access Request via eMR and providing online access via their secure encrypted portal.

If you wish to contact Medi2data directly please email connect@medi2data.com or call on 03333 055774.  

16th Feb

HEALTH AND WELLBEING APP LIBRARY LAUNCHED FOR DEVON

The Devon Clinical Commissioning Group (CCG) has launced a localised health and wellbeing apps library in partnership with The Organisation for the Review of Care and Health Apps (ORCHA).

 

The aim is to make it quicker and easier for patients and healthcare professionals in Devon to access safe and accredited health and wellbeing apps.  Access the library here : ORCHA

27th Jan

WEARING OF MASKS - Update 27th January 2022

We are aware that some change has been made to the wearing of face masks, however there has been no change to the current NHS guidance that patients, staff and visitors must continue to wear face coverings in all healthcare settings, including GP surgeries and hospitals.

Roborough Surgery will be following this guidance and would ask that all patients please continue to wear a face covering when attending an appointment at the practice or are visiting the surgery.

Thank you for your continued help with keeping our staff, patients and visitors safe.

29th Dec 2021

ROBOROUGH SURGERY : NEW YEAR OPENING TIMES

Roborough Surgery will close at 6pm on New Years Eve; the surgery will be closed on Saturday 1st January 2022, Sunday 2nd January 2022 and Bank Holiday Monday 3rd January 2022.  We will re-open on Tuesday 4th January 2022.

During this time medical care and attention can be obtained via the 11 Out of Hours service or by visiting your local Pharmacy.

23rd Dec 2021

ROBOROUGH SURGERY : CHRISTMAS OPENING TIMES

Roborough Surgery will close at 6pm on Christmas Eve; the surgery will be closed on Saturday 25th December 2021, Sunday 26th December 2021, Bank Holiday Monday 27th December 2021 and Bank Holiday Tuesday 28th December 2021.  We will re-open on Wednesday 29th December 2021.

During this time medical care and attention can be obtained via the 11 Out of Hours service or by visiting your local Pharmacy.

25th Nov 2021

DR HELEN WRIGHT - RETIREMENT

It is with sadness that we announce Dr Helen Wright will be retiring in the New Year after over 20 years at Roborough Surgery.  Her last working day will be at the end of January 2022.  She will be sorely missed by all staff and patients but we wish her well as she moves into her retirement.

MacMillan Coffee Morning 2021
22nd Oct 2021

MacMillan Coffee Morning

We are pleased to confirm that Roborough Surgery's recent staff MacMillan Coffee Morning raised £63 for this very worthwhile cause; we were delighted to be part of this event and even more delighted with the lovely cakes which provided a welcome treat for us all.

7th Oct 2021

eCONSULT UPDATE

Due to increasing demand on our eConsult service and to ensure that we maintain safe and efficient processing of the eConsults, we have made the difficult decision to reduce the hours of availability of this service.

As from Thursday 7th October 2021 eConsult will be available through our website between the hours of 8am and 1:30pm Monday to Friday.

Thank you for your understanding.

Why are GP practices still working differently?
29th Sep 2021

Why are GP practices still working differently?

3rd Sep 2021

NATIONAL BLOOD BOTTLE SHORTAGE

There is an NHS wide shortage of blood bottles; as a Practice we have been instructed to only take bloods for urgent reasons as supplies are already very low. Unfortunately this may mean that your blood test is cancelled or deferred.
Thank you for your understanding.
25th Aug 2021

AUGUST BANK HOLIDAY MONDAY

Just a reminder that Roborough Surgery will be closed on Bank Holiday Monday, 30th August 2021. We will re-open on Tuesday 31st August 2021.
 
During this time medical care and attention can be obtained via the 111 Out of Hours service or by visiting your local Pharmacy.
10th Aug 2021

IMPORTANT UPDATE - 10th August 2021

Due to staffing issues Roborough Surgery have had to suspend the use of eConsult; we are aware this has had an impact on our telephones and would ask for your patience at this time.

Please accept our apologies for any inconvenience caused.

29th Jul 2021

IMPORTANT INFORMATION FOR PATIENTS THURSDAY 29TH JULY 2021

Due to Covid and staff shortages our telephone calls may not be answered as quickly as normal today; we would be grateful for your patience and apologise for any inconvenience this may cause.
16th Jul 2021

VISITING ROBOROUGH SURGERY FROM MONDAY 19TH JULY 2021

Covid-19 information for patients visiting the surgery from 19th July 2021 - in line with current Government guidance patients are required to continue to wear a face covering in all Healthcare settings. Please see the link below for further information.
 
 
 
9th Jun 2021

TYPE 1 OPT-OUT

You have the right to object to your confidential patient data being shared for purposes beyond your direct care by asking the practice to apply a Type 1 opt-out to your medical records.
A type 1 opt-out prevents personal data about you, being extracted from your GP record, and uploaded to any other organisations without your explicit consent.
If you wish for a Type 1 opt-out to be applied to your record, please collect a form from Reception or go to the Online Forms section of this website where you can download the required form, alternatively please use the link below to complete the online National Data opt-out.
 
21st May 2021

Demonstrating your Covid vaccination status

From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from: 

It may take more than a week for your identity to be checked and verified so you can use this service.

If you cannot access the online services, and you have had 2 vaccines, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel abroad in the near future and have had your second dose more than 5 working days ago. It may take 7 working days for the letter to arrive.

This practice is not able to provide you with a letter that shows your COVID-19 vaccination status.

When you're planning your travel, check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is time to get  proof of your vaccination status before you leave.

 
 
 
19th May 2021

General Practice access requirements update

Our practice has been using telephone and online consultations for a number of years.  This meant we were in a good position to respond when the pandemic started and we were able to safely implement a remote service for our patients and limit exposure to the virus.

As we move in to the next phase of our response, we await national guidance about any changes we may need to implement going forward, however, anyone who needs to be seen face to face has always been able to be seen and this will continue.

14th Apr 2021

Coronavirus Vaccinations - Update for patients 18-49 years old

We will not be arranging the coronavirus vaccinations for people aged 18-49.  Instead, we ask our patients to wait until they are contacted by the National Booking Service so they can book an appointment at a site closest to them.

6th Jan 2021

Automated Phone Calls - Please read

 
 
Please be advised that we DO NOT call our patients with automated telephone messages asking you to confirm your details. If you receive a call of this manner please hang up and let the surgery know. Thank you
6th Jan 2021

COVID 2nd vaccinations - Update

We have been advised that Derriford are receiving many calls from patients expecting to receive their 2nd COVID vaccine shortly and have not yet been invited. If you are personally contacted to attend, please ensure you keep appointments you are allocated unless you are unwell or have symptoms of Coronavirus.

New guidance has been issued to delay the 2nd (booster) vaccination for some patients. The link below gives the most up to date guidance and will be updated when new information is available direct from NHS England. The surgery does not have any additional information available for patients other than the details on the link below.

Thank you for your patience and understanding in this matter.

NHS.uk Coronavirus Vaccine

20th Oct 2020

Updated guidance on shielding and for clinically extremely vulnerable people

The government has updated the guidance for those identified as clinically extremely vulnerable. Link to updated guidance

In future, the government will only reintroduce formal shielding advice in the very worst affected local areas and for a limited period of time. This will only apply to some, but not all, very high alert level areas and will be based on advice from the Chief Medical Officer.

The government will write to each person separately to inform them if they are advised to shield. Vulnerable people are not advised to follow formal shielding advice again unless they receive a new shielding notification advising them to do so.

All vulnerable people are now advised to refer to the new local COVID-19 alert levels for their area.

The updated guidance can be found on the gov.uk website here.

 

20th Oct 2020

COVID-19 Reminder From The Devon Clinical Commissioning Group

Devon, Plymouth and Torbay currently fall in the Medium alert level.

This means:

  • you must not socialise in groups larger than 6, indoors or outdoors (other than where a legal exemption applies)
  • businesses and venues can continue to operate, in a COVID-secure manner, other than those that remain closed in law
  • certain businesses are required to ensure customers only consume food and drink while seated, and must close between 10pm and 5am
    businesses and venues selling food for consumption off the premises can continue to do so after 10pm as long as this is through delivery service, click-and-collect or drive-through
  • schools and universities remain open
  • places of worship remain open, subject to the rule of 6
  • weddings and funerals can go ahead with restrictions on numbers of attendees
  • exercise classes and organised sport can continue to take place outdoors, or indoors if the rule of 6 is followed
rose bouquet
7th Sep 2020

We are very sad to announce that Mrs Karen Avery, Reception Manager has suddenly passed away.

Karen has been at Roborough Surgery for many years and has contributed hugely to patient care and the smooth running of the practice.

Our deepest sympathies are with her husband Gavin and daughters Catherine and Victoria at this very sad time.

We ask that you be kind and patient with us as we try to come to terms with the sudden loss of a much-loved colleague and friend.

candle
2nd Sep 2020

It is with immense sadness we announce the deaths of Dr Keith McBride and Dr Charlie Lloyd.

Dr McBride passed away in early August due to ill health.  He was one of the early Partners at Roborough Surgery and is survived by his widow Wendy.

Dr Lloyd passed away suddenly on 28th August, aged 58.  Dr Lloyd retired as a GP in 2018 to pursue other interests.  He lived his life to the full and is survived by his widow Helen, children Sam and Rosie.

Dr McBride and Dr Lloyd dedicated many years to their patients care and worked incredibly hard to ensure our patients had the very best care we could provide.  Staff were very much supported by them, both at work and in any personal concerns.

Our heartfelt sympathies are with their families at this incredibly sad time.