News Updates

20th Oct

Updated guidance on shielding and for clinically extremely vulnerable people

The government has updated the guidance for those identified as clinically extremely vulnerable. Link to updated guidance

In future, the government will only reintroduce formal shielding advice in the very worst affected local areas and for a limited period of time. This will only apply to some, but not all, very high alert level areas and will be based on advice from the Chief Medical Officer.

The government will write to each person separately to inform them if they are advised to shield. Vulnerable people are not advised to follow formal shielding advice again unless they receive a new shielding notification advising them to do so.

All vulnerable people are now advised to refer to the new local COVID-19 alert levels for their area.

The updated guidance can be found on the website here.


20th Oct

COVID-19 Reminder From The Devon Clinical Commissioning Group

Devon, Plymouth and Torbay currently fall in the Medium alert level.

This means:

  • you must not socialise in groups larger than 6, indoors or outdoors (other than where a legal exemption applies)
  • businesses and venues can continue to operate, in a COVID-secure manner, other than those that remain closed in law
  • certain businesses are required to ensure customers only consume food and drink while seated, and must close between 10pm and 5am
    businesses and venues selling food for consumption off the premises can continue to do so after 10pm as long as this is through delivery service, click-and-collect or drive-through
  • schools and universities remain open
  • places of worship remain open, subject to the rule of 6
  • weddings and funerals can go ahead with restrictions on numbers of attendees
  • exercise classes and organised sport can continue to take place outdoors, or indoors if the rule of 6 is followed
22nd Sep

Breast Screening Services

At present breast screening self referrals for women over the age of 71 is currently paused to allow for high risk patients to have important tests and treatment.

It is important however that if any woman experiences a change in their breasts that they contact the surgery to ensure that they are investigated. We are still able to make urgent referrals for investigation. 

9th Sep

Flu Vaccination Clinics

We have now been able to schedule our flu clinics at the surgery for those patients eligible. There has been a lot of media speculation on who would be eligible for these important vaccinations.
At present we are inviting patients who are most at risk of contracting influenza. This includes:
• Children aged 2-3 years old (4-10 year olds are usually vaccinated at school)
• Pregnant women
• Anyone who suffers from a long-term medical condition
• Everyone aged 65 and over
• People who act as carers or work in health and social care
• Close contacts of immune-compromised individuals
• Those in long-stay residential care homes
If there is someone you rely on as your carer, please ask them to contact their own surgery as they may be eligible for a free flu vaccination too.
It is vital that you DO NOT attend for vaccination if you or a member of your household currently has symptoms of COVID-19 or if you are self-isolating due to contact with a suspected or confirmed case of COVID-19.
rose bouquet
7th Sep

We are very sad to announce that Mrs Karen Avery, Reception Manager has suddenly passed away.

Karen has been at Roborough Surgery for many years and has contributed hugely to patient care and the smooth running of the practice.

Our deepest sympathies are with her husband Gavin and daughters Catherine and Victoria at this very sad time.

We ask that you be kind and patient with us as we try to come to terms with the sudden loss of a much-loved colleague and friend.

2nd Sep

It is with immense sadness we announce the deaths of Dr Keith McBride and Dr Charlie Lloyd.

Dr McBride passed away in early August due to ill health.  He was one of the early Partners at Roborough Surgery and is survived by his widow Wendy.

Dr Lloyd passed away suddenly on 28th August, aged 58.  Dr Lloyd retired as a GP in 2018 to pursue other interests.  He lived his life to the full and is survived by his widow Helen, children Sam and Rosie.

Dr McBride and Dr Lloyd dedicated many years to their patients care and worked incredibly hard to ensure our patients had the very best care we could provide.  Staff were very much supported by them, both at work and in any personal concerns.

Our heartfelt sympathies are with their families at this incredibly sad time.

17th Jul

Face masks rules

Following the media coverage and new rules on face masks, there have been lots of conflicting information reports regarding the wearing of face masks.
As a surgery, we ask that all visitors wear a mask to attend appointments.
The Government have asked the public to wear face coverings on public transport to help us all travel safely.
Public transport includes buses and trains. Taxis are not public transport, but some taxis may ask you to wear a face covering.
The Government have said some people have reasons not to follow the face covering rule. This is called an exemption to the rules.
Exemptions to the rules are as follows:
You have a disability that means you cannot put a mask on.
You have a disability that means you cannot wear or remove a mask.
Putting on a face mask would cause you severe distress.
If you use lip reading to communicate, the person supporting you to use public transport does not have to wear a mask.
You do not have to wear a mask if you are using public transport to escape danger.
Other guidance is available here:
14th Jul

COVID-19 and your information

Privacy note on Covid-19 for Patients/Service Users Roborough Surgery
This notice describes how we may use your information to protect you and others during the Covid-19 outbreak. It supplements our main Privacy Notice which is available on website.  
The health and social care system is facing significant pressures due to the Covid-19 outbreak. Health and care information is essential to deliver care to individuals, to support health and social care services and to protect public health. Information will also be vital in researching, monitoring, tracking and managing the outbreak. In the current emergency it has become even more important to share health and care information across relevant organisations.  
Existing law which allows confidential patient information to be used and shared appropriately and lawfully in a public health emergency is being used during this outbreak. Using this law the Secretary of State has required NHS Digital; NHS England and
Improvement; Arms Length Bodies (such as Public Health England); local authorities; health organisations and GPs to share confidential patient information to respond to the Covid-19 outbreak. Any information used or shared during the Covid-19 outbreak will be limited to the period of the outbreak unless there is another legal basis to use the data. Further information is available on here and some FAQs on this law are available here.  
During this period of emergency, opt-outs will not generally apply to the data used to support the Covid-19 outbreak, due to the public interest in sharing information. This includes National Data Opt-outs. However in relation to the Summary Care Record, existing choices will be respected. Where data is used and shared under these laws your right to have personal data erased will also not apply. It may also take us longer to respond to Subject Access requests, Freedom of Information requests and new opt-out requests whilst we focus our efforts on responding to the outbreak.  
In order to look after your health and care needs we may share your confidential patient information including health and care records with clinical and non clinical staff in other health and care providers, for example neighbouring GP practices, hospitals and NHS 111. We may also use the details we have to send public health messages to you, either by phone, text or email.   We currently link in with Social Prescribing bodies information may be shared with for individual care.  
During this period of emergency we may offer you a consultation via telephone or video- conferencing. By accepting the invitation and entering the consultation you are consenting to this. Your personal/confidential patient information will be safeguarded in the same way it would with any other consultation.  
We will also be required to share personal/confidential patient information with health and care organisations and other bodies engaged in disease surveillance for the purposes of protecting public health, providing healthcare services to the public and monitoring and managing the outbreak. Further information about how health and care data is being used and shared by other NHS and social care organisations in a variety of ways to support the Covid-19 response is here.
NHS England and Improvement and NHSX have developed a single, secure store to gather data from across the health and care system to inform the Covid-19 response. This includes data already collected by NHS England, NHS Improvement, Public Health England and NHS Digital. New data will include 999 call data, data about hospital occupancy and A&E capacity data as well as data provided by patients themselves. All the data held in the platform is subject to strict controls that meet the requirements of data protection legislation. 
In such circumstances where you tell us you’re experiencing Covid-19 symptoms we may need to collect specific health data about you. Where we need to do so, we will not collect more information than we require and we will ensure that any information collected is treated with the appropriate safeguards.
We may amend this privacy notice at any time so please review it frequently. The date at the top of this page will be amended each time this notice is updated. 
14th Jul

Data protection arrangements for list of ‘shielded’ people

Practices may be contacted by their shielded' patients with questions about data protection arrangements for the lists and their personal data.  A summary of the guidance has been collated from a number of sources, including the GOV.UK website, to provide helpful content.
  • The NHS has produced a list which contains the name, address, date of birth, phone number and NHS number for those individuals who have been identified by clinicians as being extremely vulnerable in relation to the COVID-19 virus as a result of their pre-existing medical conditions. The list came from a national extraction and the NHS is writing to those patients to offer them advice.
  • Part of this advice is to register on the national shielding database if the person needs support with getting essential supplies or basic care needs met. The information given through this registration is shared with supermarkets so they can prioritise shielded people for food delivery.
  • The information shared will not contain detailed information about a person’s care record. Data to be shared for this purpose will include name, address and mobile phone number of the patient which has been obtained from those patients, solely for the purposes of arranging such supermarket shopping deliveries. The NHS number will not be used for this purpose and will not be shared with DEFRA or supermarkets or with any intervening organisation in the supply chain relating to this purpose.  Supermarkets must delete this data once the COVID-19 pandemic is over.
  • NHS Digital is the Controller for the NHS List (as defined in the General Data Protection Regulation 2016 (GDPR)). The information in the NHS List is confidential information and subject to a duty of confidence under the common law. The online privacy notice is here
14th Jul

Appointment Updates

Due to the current situation with the coronavirus in the UK we would like to lower the risk to the patients, staff and clinicians.
Therefore the doctor has requested that all appointments when able to are telephone consultations. If you have an appointment booked with a GP in the next few weeks, you will be rung by one of our receptionists offering you the same appointment but not face to face. Our highest priority is keeping all our patients, staff and clinicians well through this current situation with the coronavirus.
14th Jul

Prescription Requests

Roborough surgery has received communication from the CCG to inform us that we are not to process any prescription requests any earlier than 7 days before your medication is due. If you try to order earlier than this then your request will be denied. 
14th Jul

Scam Alert

NHS Cervical Screening Programme
Public Health England Screening have received reports today of a possible scam. Some women are being contacted by text message, claiming to be from the call and recall service to advise they are overdue for screening. The message asks them to call a mobile number and provide personal details.
These messages are NOT from the NHS Cervical Screening Programme.
The Action Fraud Line has been contacted.